Frequently Ask Question

Exchange questions

Yes you can, by linking your bank accounts to your PayerGram account you can withdraw straight from your wallet

If you paid a bill using the platform and it’s still not reflecting you can file a complaint with customer support for them to follow up with your transaction

Funding your wallet is quite easy, Select the amount, use your virtual account details then pay

Absolutely! We ensure that the gift cards and funds are well protected. Every user can secure their wallet with a 4 digit PIN.

gift card questions

you can exchange Steam, iTunes, Google Play, eBay, Razer Gold, Xbox, Amazon, Walmart, Vanilla, American Express, Sephora, Nordstrom, etc with high rates

We are willing to pay a premium for your gift card. Please click Get Started button to enter Whatsapp, our staff will tell you the exchange rates and price of you gift card, you send the gift card information or picture to our staff, and after verification, we will pay you by any method of your choice.

Yes! If you’re exchanging $2,000 or more in gift cards per month, we’d love to talk to you about joining our bulk client program. Interested? You can find out more about it through our customer service!

Registration and Verification questions

No. The client performs self-registration on the Company's website, providing complete and accurate information about himself on issues asked in the registration form, and maintains this information up to date.
If it is necessary to conduct various kinds of checks of the Client’s identity, the Company can request documents or invite the Client to its office.
If the data entered in the registration fields does not match the data of the submitted documents, your individual profile may be blocked.

If it becomes necessary to pass verification, you will receive a notification by e-mail and / or SMS notification.
However, the Company uses the contact details that you specified in the registration form (in particular, your email address and phone number). Therefore, be careful to provide relevant and correct information.

No more than 1 business day from the date the Company receives the requested documents.